Warranty Subscription Policy

Monthly Protection Plan

By subscribing to Audien Hearing's protection plan, you agree to all the following terms as well as terms found on https://audienhearing.com/pages/terms-and-conditions-1

The protection plan is $4 per month as long as the user wants to maintain warranty covered on their hearing aids. Monthly charges are not refundable under any circumstances (unless the product is returned within 30 days of being received), but a customer is able to cancel their subscription at any time. In the event of a cancellation, all charges to the customer until the day of cancellation will not be refunded, but all future charges will be cancelled with their subscription cancellation. 

In the event a customer should break, damage, or destroy their hearing aid in any way (including, but not limited to physical and water damage), they will have the ability to replace their unit for an exclusive protection plan price. This member replacement pricing only applies to customers who have an active protection plan that has not been cancelled or unpaid for any reason. EV1 replacements are $19 and EV3 replacements are $29.

Units will be returned and analyzed by Audien’s return team to determine if the unit is broken and requires a replacement fee, or defective and will be replaced for free.

The protection plan includes free replacements for any defective units. Defective units are those units that experience technical or mechanical malfunctions at no fault of the customer. Examples include: the device will not charge, no sound will come out of the device, the charging dock does not work, etc. This rental warranty applies to the device and all accessories included in the original package.  

For any questions regarding your protection plan, please contact our team at support@audienhearing.com.
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