Protection Plan Policy
Audien Hearing's lifetime protection plan policy remains in effect as long as the customer is actively subscribed to and paying the $4/month fee for the protection plan. The plan provides the following coverage:
If hearing aids are determined to be defective, the customer will be given a free replacement.
If the hearing aids are lost, broken, or water damaged, the customer can purchase a new pair for the exclusive protection plan member price of $19 for the EV1 and $29 for the EV3.
If the product is returned new/unopened within 30 days of when the customer initially received their package, they will be refunded fully for the warranty purchase.
If the customer uses their hearing aids and keeps the product longer than 15 days, the customer will be considered as having used the warranty and the initial charge is non-refundable. Audien Hearing will then cancel the warranty and the customer will no longer be billed for any additional automatic payments.
If the customer returns their product used past 30 days, they will be refunded for their most recent warranty charge, but none of the prior charges before that. Their subscription will then be cancelled and they will not incur any additional charges.
This policy can be cancelled at any time by contacting the customer service team at email@example.com. Once the policy is cancelled, all protection plan policy coverage stops immediately.