Protection Plan Policy

Audien Hearing's lifetime protection plan policy remains in effect as long as the customer is actively subscribed to and paying the $4/month fee for the protection plan. The plan provides the following coverage:

If hearing aids are determined to be defective, the customer will be given a free replacement.

If the hearing aids are lost, broken, or water damaged, the customer can purchase a new pair for the exclusive protection plan member price of $19 for the EV1 and $29 for the EV3. 

The protection plan policy is not refundable under any circumstance unless the customer is returning their product within the initial 30 day return policy.

This policy can be cancelled at any time by contacting the customer service team at Once the policy is cancelled, all protection plan policy coverage stops immediately. Protection Status