Protection Plan Policy
Protection Plan Warranty Policy
Audien Hearing offers two paid protection plans:
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The Monthly Protection Plan, which remains active as long as the customer is subscribed and paying the $4/month fee.
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The 1-Year Protection Plan, which provides 365 days of coverage from the date of purchase. Pricing varies by device model.
Coverage & Replacement Terms
If the hearing aids are lost, broken, or water-damaged, the customer may obtain a replacement device by paying the applicable deductible listed below.
Where permitted by law and in an effort to reduce electronic waste, replacement units, parts and electronic components reconditioned to as-new condition by Audien or its vendors may sometimes be supplied as warranty replacement and constitute fulfillment of Warranty terms.
Each protection plan allows for a maximum of two (2) replacement claims within any 12-month period, regardless of whether the customer is on the monthly or 1-year plan.
Protection Plan Deductibles
Exclusive protection plan member pricing:
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Atom: $24
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Atom One: $24
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Atom Pro: $34
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Atom 2: $39
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Atom Pro 2: $49
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Atom X: $69
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Ion: $89
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Ion Pro 2: $169
Return Labels & Shipping Requirements
Return labels are issued via email only. Physical labels will not be mailed.
Customers without email access are responsible for shipping their device back to Audien Headquarters at their own expense.
Refund Policy for Protection Plans
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If the product is returned new and unopened within 45 days of the original delivery date, the customer will receive a full refund for the protection plan.
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If the customer uses the hearing aids or keeps the product beyond 45 days, the protection plan is considered used, and the initial protection plan payment becomes non-refundable. Audien Hearing will then cancel the protection plan, and no further automatic payments will be billed.
Cancellation
Customers may cancel their protection plan at any time by contacting support@audienhearing.com.
Upon cancellation, all protection plan coverage ends immediately.
