Audien Hearing's protection plan policy remains in effect as long as the customer is actively subscribed to and paying the $4/month fee for the protection plan. The plan provides the following coverage:
If hearing aids are determined to be defective, the customer will be given a free replacement.
If the hearing aids are lost, broken, or water damaged, the customer can purchase a new pair for the exclusive protection plan member price of $24 for the Atom, and $34 for the Atom Pro, Atom 2 $39, Atom Pro $49
The BTE protection plan is different from the Atom series, with a one time cost of $39 for 1 year of the protection plan. The exclusive protection plan member price of $89
Return labels are sent via email and can only be received by email. Physical emails will not be sent out. If the customer does not have an email, they will be responsible for shipping the unit back to Audien head quarters.
If the product is returned new/unopened within 45 days of when the customer initially received their package, they will be refunded fully for the warranty purchase.
If the customer uses their hearing aids and keeps the product longer than 45 days, the customer will be considered as having used the warranty and the initial charge is non-refundable. Audien Hearing will then cancel the warranty and the customer will no longer be billed for any additional automatic payments.
This policy can be cancelled at any time by contacting the customer service team at firstname.lastname@example.org. Once the policy is cancelled, all protection plan policy coverage stops immediately.