Audien Hearing Support

Need help? Contact us via chat/phone/email or check out our help center and tutorial videos below.

Give us a call

Monday - Friday 7am - 4pm PST

Live chat support

Available 7 days a week

Send us an email

24hr response time

Tutorial videos

Please follow the steps in the video to properly 

wear and set up your Audien Hearing Aid.

Please follow the steps in the video to properly wear and set up your Audien Hearing Aid.

Video
Video

Help Center


Track my order

To track your order, please click here and use the same email you used when placing your order.

Usage and troubleshooting

Please click the image below to see the EV1 Tutorial Video:

Video

Please click the image below to see the EV3 Tutorial Video:

Video

How do I charge my hearing aids? 

Please remember to turn off your device when charging. The light will be red when charging and turn green when the device is fully charged.

Please click the image below to see the EV1 How To Charge Video:  

Video

Please click the image below to see the EV3 How To Charge Video:  

Video

When will I get used to my hearing aids?

Adapting to your hearing aids will take some time. Top audiologists recommend 3 weeks in order for your brain to adapt to wearing hearing aids. The recommended schedule for getting used to your hearing aids is as follows:


Start by wearing your hearing aids for at least 1-2 hours per day while living your normal routine around the house in order to acclimate your ears to your hearing aids. It is normal to get irritated by the fit of your hearing aids during the first few weeks.


During the second week, start wearing your hearing aids outdoors. As your ears acclimate to the hearing aid, extend the use to 3-4 hours per day. At this point, you will start to notice little sounds you were unable to hear before.


By the end of the third week, you can start having regular outdoor conversations at any volume, whether you're at a crowded restaurant or at work. You are now acclimated to the hearing aids!


My order is missing parts

We are so sorry your order was incomplete! Please double check your packaging and hearing aid box for all pieces. Sometimes they get stuck in corners and are just a little hard to see :)


Please click here to message our team and tell them what item(s) you are missing.

Warranty information

Every purchase comes with a 1-year manufacturer’s warranty. This covers defective products and will guarantee a free replacement in the case of a defective product. This does not cover broken, lost, or water-damaged products.


If you have purchased our lifetime protection plan, you can replace any broken, lost, or water-damaged product for our exclusive member price rather than needing to pay full price for another pair. Replacing your EV1 is $19, while replacing your EV3 is $29. 

Returns

Return Policy

Please click here to view our return and shipping policy.

When will my refund be in my bank account? 

You should receive this payment directly to the card you used to purchase. This should take about 3-5 business days. Thank you for your patience. :)


If you still haven't received the money you can send a message to our support team by clicking here

I want to return my hearing aid

We are so sorry to hear that! Please click here to  process your return. 

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